Pointstone's Refund Policy

Your purchase

If you are paying for your license with a credit card or via PayPal you can expect us to process your payment and send your license key(s) within minutes. Sometimes payments could be flagged for manual reviews which would usually take just a bit longer to verify. Please feel free to contact us if you are having any issues with the payment, receiving your license keys or registering your copy of the software.


Refunds may be requested by visiting https://www.pointstone.com/support/ticket/

We issue refunds for Pointstone products within 30 days of the original purchase of the product and we request that with your refund request you include your name and surname, order number and e-mail address used in the purchase process.

Only orders made from Pointstone's store, including new orders and renewals, may be refunded under this refund policy. Refunds for third party software need to be requested from the corresponding third party vendors.

Refunds are generally processed within 5 to 7 business days, however this may vary depending on your payment method. Once refunded, the product license and your subscription will be disabled.

We recommend contacting us for assistance if you experience any issues receiving or downloading our products.