Malwarebytes detects the software as PUP (Potentially Unwanted Program)


Some anti-viruses and anti-malware programs might give a warning about our software because it may need to change some system settings in order to optimize your computer. We guarantee that our software is safe so we provide you with the sets of instructions to either add it to the malware exclusions white list or to prevent PUP detections to be treated as malware.

Adding our software to the exclusions list

  1. Open Malwarebytes Anti-Malware 2.x
  2. Click Settings -> Malware Exclusions
  3. Click Add Folder
    • If you have System Cleaner installed navigate to the following folder:
      C:\ Program Files (x86)\Pointstone\System Cleaner 7\
      and click the "Select Folder" button
    • If you have Total Privacy installed navigate to the following folder:
      C:\ Program Files (x86)\Pointstone\Total Privacy 6\
      and click the "Select Folder" button

For more information on how to add folders and files to the exclusion list follow the instructions at the following link:
https://support.malwarebytes.com/customer/en/portal/articles/1835329-how-do-i-stop-malwarebytes-anti-malware-from-blocking-scanning-a-file-or-program-that-i-trust-?b_id=6438

 

Prevent PUP detections from being detected as malware

 

Unfortunately, an increasingly number of software is being detected by Malwarebytes as malware when in fact it is not. In Malwarebytes Anti-Malware versions 2.0 and higher, PUPs are set to be quarantined by default. This may not be the behavior that the user wants so you can change the behavior of the software so that these detections are not marked as malware and removed.

Here are the steps to prevent this from happening and instead receive a warning about the detections.

  1. Open Malwarebytes Anti-Malware 2.x
  2. Click Settings -> Detection and Protection
  3. In the Non-Malware Protection section, click the “Treat detections as malware” and select “Warn user about detections” instead.

 

 

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Last updated on November 8, 2016 with 3150 views



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